Complaints Policy
Orange Solar Solutions always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure we are able to put things right as soon as possible, please read our complaints procedure below. We will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact us as so the problems can be rectified as soon as possible.
Our Procedure
Either call us on 0800 690 6865, email info@orangesolarsystems.co.uk or write to us at:
65 Deacon Crescent
Bitterne
Southampton
SO19 7BS
We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.
